Walk the Friday-night bottleneck
Identify and improve the true bottleneck in a rush-hour service flow.
Friday rush The line is long, scoopers are active, and payment is backing up. The team wants to add another scooper. If the register is the constraint, another scooper only builds a larger queue after scooping. Theory of Constraints Identify -> Exploit -> Subordinate -> Elevate Improve the slowest limiting point first. Everything else should protect that point until it is no longer the constraint. Add labor anywhere Feels decisive but may not increase throughput The rush flow improves without guessing. Protect the slowest necessary step; the whole line moves at its pace. 1 Find 2 Exploit 3 Align Find…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in