Commit to one pre-rush coaching huddle
Draft a specific, measurable, time-bound coaching huddle commitment for an upcoming shift.
Pre-rush coaching huddle commitment SMART huddle plan One coaching huddle before an ice-cream shop rush sample size, flavor language, register handoff, allergen confidence, or closing reset behavior Before [specific rush and time], I will run a [number]-minute huddle with [employees] on [one behavior]. I will observe [number] real customer interactions and give [one SBI note or one praise note] by [time]. After the shift, compare the observed behavior to the huddle target and decide the next coaching note. Before the Saturday 3 pm scoop rush, coach sample size and flavor language at the dipping cabinet. Before a birthday-cake pickup window,…
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