ICE-CREAM-SHOP-MANAGEMENT5 MIN READ
Coach a new opener with GROW
Use GROW questions to coach an employee who misses opening standards.
Eli E New opener G Goal R Reality W Will Opening miss 20 sec The moment The shop opened with cloudy glass, unlabeled sorbet, and missing sample spoons. The standard matters because the first ten minutes set guest trust for the day. 3 misses visible before first order 11:00 doors open
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