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ICE-CREAM-SHOP-MANAGEMENT4 MIN READ

Sort guest feedback with Kano

Classify customer feedback into Kano-style basics, performance drivers, and delighters.

Sort each guest comment into the Kano bucket it best fits. Must-be basic Performance driver Delighter Bathroom was out of soap Staff could not answer dairy-free allergen question Line moved faster than last visit My favorite flavor is usually available now They added a tiny birthday candle without being asked The scooper told a fun story about the seasonal flavor Sample spoons were clean and easy to reach The double scoop felt worth the price They offered my dog a tiny pup cup

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