ICE-CREAM-SHOP-MANAGEMENT5 MIN READ
Coach sampling without sounding stingy
Use SBI feedback to correct sample portioning while preserving guest warmth.
Lena L Scooper S Situation B Behavior I Impact Sample control 20 sec The moment Lena's sample spoons are almost half-scoops during the 5 pm rush. Hospitality matters, but uncontrolled samples quietly erase margin and slow the line. 33% feature tub gone before dinner 5 paid scoops sold from that tub
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