Find the vital few waste causes

Reframe: the loudest waste is not always the largest waste. A Pareto chart lines up causes from biggest to smallest so the team can see which few categories deserve first attention. In a shop, the measure should be tied to the decision you need to make. If margin is the issue, use dollars. If service recovery is the issue, use number of remakes. If labor is the issue, use minutes. Choose the measure Do not mix counts and costs in the same first pass. Ten broken cones may look worse than two discarded tubs, but the tubs may cost far…

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