Run a short After Action Review after practicing an improvisation skill.
aar-four-questions before-after next-rep-card A team practices a difficult customer conversation but risks losing the learning because the debrief is vague and awkward. After Action Review: intended, actual, difference, next adjustment The common trap is treating debrief as critique. People say who did well or badly, then protect themselves. AAR shifts attention to the gap between intent and result, which makes the learning less personal and more actionable. Intended Name the planned behavior: acknowledge frustration and ask one clarifying question before policy. This anchors the review in the skill being practiced. Actual Describe what happened: the responder explained policy twice before…
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