IMPROVISATION-SKILLS5 MIN READ
Map the surprise before you improvise
Classify workplace surprises by decision context so improvisation fits the situation.
2x2-matrix domain-cards response-chips Cause and effect clarity Urgency Unclear Clear Low urgency High urgency Chaotic Act - sense - respond Stabilize first. Example: public outage, angry executive escalation, or compliance exposure. Creative discussion waits until order exists. tl Sense - categorize - respond Use the known rule or runbook. Example: password reset bug with a documented fix. Improvising here wastes time. tr Complex Probe - sense - respond
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