IMPROVISATION-SKILLS5 MIN READ
Say Yes, and without agreeing to a bad idea
Use Yes, and with an NVC-style observation and request to maintain a boundary.
dialogue-thread coach-notes before-after Marco M Sales lead 1 Accept need 2 Name constraint 3 Build promise The pressure 20 sec The ask Marco wants to promise a custom dashboard by Friday during a live customer call. A fake yes would create delivery debt; a blunt no would damage momentum. Friday
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