Just Culture Is Not No Accountability

The outcome tells you severity; the behavior tells you accountability. The just-culture distinction A bad outcome can come from an honest slip, a drifted norm, or a conscious disregard of a substantial risk. Treating them the same damages safety. People hide slips if every error is punished, and they ignore standards if every action is excused. The leadership move Ask what the person believed was acceptable at the time, what the system made easy, and whether the behavior knowingly crossed a critical boundary.

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