Sort problems before solving them

Sort each situation into the decision context that best fits. Clear Complicated Complex Chaotic Resetting a locked account using a documented admin process. Diagnosing intermittent database latency with several plausible technical causes. Rebuilding employee trust after a sudden reorg across teams with different histories. Stopping an active data leak while customer information may still be exposed. Calculating sales tax for a known jurisdiction using the finance policy. Choosing the right architecture for scaling a high-volume queue. Finding why new users invite fewer teammates after a pricing-page redesign. Restoring service during a total production outage with no stable workaround yet.

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