Describe ITAM as an operating system of roles, controls, evidence, and continual improvement.
If the process lives in one person's head, the register is fragile. Governance Is the Operating Layer COBIT is useful here because it asks how information and technology are governed and managed, not just whether a tool exists. ITAM needs the same discipline. A spreadsheet can be part of the workflow, but it cannot be the workflow. Four Controls That Matter Roles prevent orphan work. Controls define what good data requires. Measures show whether the process is healthy. Improvement loops remove recurring causes of drift. Together, those four controls convert asset tracking from clerical cleanup into a reliable operating capability.…
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