Commit to one continual-improvement loop
Commit to a small measurable improvement loop for one IT service pain point.
One-cycle continual improvement for an IT service: access onboarding delay, repeat VPN incidents, stale knowledge articles, SLA breach pattern, or service catalog rework. Choose a recurring service pain visible in tickets, service review notes, SLA breaches, or user feedback. Keep the first test small enough to run before the next review. For [service pain], baseline is [current measure]. I will test [small change] for [scope/time]. Target is [measurable improvement]. Owner is [name]. Review date is [date]. In 3 days, check whether the improvement card was created, whether the first test started, and what evidence appeared. A service catalog item that…
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