Use a small PDCA-style improvement cycle on a service complaint.
Service complaint Finance says procurement requests miss the month-end purchasing moment. IT sees a normal average ticket age, but users experience the process as unreliable. Complaints become improvements only when they are translated into evidence and a testable target. Continual improvement Evidence -> Target -> Test -> Review Use a small PDCA cycle. Plan by finding the constraint and target. Do one controlled change. Check the result against baseline. Act by standardizing, adjusting, or trying the next constraint. Defend Argue with the complaint using averages. Improvement becomes a learning loop instead of a slogan. Do not defend a process average…
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