Walk the first 15 minutes of an incident bridge
Apply a structured first-15-minutes sequence to a suspected major incident.
P1 candidate Payments latency is above 12 seconds, API errors are rising, and support is seeing failed checkout complaints. The bridge is open, but everyone is talking at once. The first decision is not technical depth; it is whether the team has enough structure to restore service under pressure. First 15 minutes Impact -> Roles -> Facts -> Workstreams -> Cadence Use ITIL's restoration objective with RACI-style role clarity. The commander is accountable for response flow, technical leads are responsible for investigation and restoration tasks, communications owns stakeholder updates, and consulted experts enter when their knowledge is needed. Noise Everyone…
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