Sort the work before you solve it
Classify common ITSM work items into incident, service request, problem, or change workflows.
Place each card in the workflow that should own it first. If the real world would split the work, classify the dominant first path. Incident Service request Problem Change Payroll application returns 503 errors for all approvers Grant Fatima the same approved Salesforce export access as her role peers VPN error 412 recurs every Monday after certificate refresh Add a new firewall rule for the partner API in production Laptop keyboard failed and user cannot enter password Create a standard onboarding mailbox for a new contractor Analyze why the same reporting job fails after each close cycle Upgrade the identity…
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