JEWELRY-RETAIL-MANAGEMENT5 MIN READ
Coach over-discounting with SBI
Use Situation-Behavior-Impact to coach an associate who discounts before building value.
Mia M bridal associate 01 Situation 02 Behavior 03 Impact Saturday margin review 30 sec Scenario Three bridal sales closed with associate-led discounts before the customer raised a price objection. The manager needs to protect margin and keep Mia coachable. The formula 1 min SBI feedback Situation -> Behavior -> Impact -> Intent
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