Sort repair complaints by RATER
Sort jewelry repair complaints into RATER dimensions so the remedy targets the real service gap.
Sort each jewelry repair complaint into the RATER service-quality bucket it best represents. Reliability Assurance Tangibles Empathy Responsiveness The ring was promised Tuesday and was not ready until Friday. The customer doubts whether the same center stone came back from the bench. The intake envelope had crossed-out notes and no photo attached. The associate called the heirloom ring just an old setting. No one updated the customer after the jeweler requested two extra days. The chain clasp failed again one week after pickup. The customer wants proof that the watch was pressure tested. The repair receipt does not show what…
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