Walk a security tension without accusing
Handle a jewelry floor security concern by restoring visibility, access control, and staff ownership without confrontation.
The tension A customer asks for several diamond bands while a companion stands close to the open case and blocks the associate's sightline. The team needs control, but accusation can create legal, safety, and customer-experience risk. CPTED on the sales floor Visibility -> Access -> Ownership Restore the environment before escalating the person. Good controls feel like consistent service standards. React Confront or ignore The sale remains respectful and the asset risk drops. Use universal service standards to reduce opportunity; escalate behavior only through policy. 01 Visibility 02 Access 03 Ownership 04 Try
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