Use structured communication to explain a changed quote clearly and calmly.
Mrs. Alvarez MA Homeowner S Situation B Background R Recommendation The moment 20 sec Arrival quote change The customer expected $280-$340. The crew finds a third-floor stair carry and dense tile boxes that were not visible in the photos. A defensive first sentence makes the customer feel trapped. The formula 1 min SBAR for price changes Situation → Background → Assessment → Recommendation
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