Commit to a real gemba walk
Create a specific commitment to observe actual work before facilitating improvement.
Observe one real kaizen-relevant work item before facilitating an improvement discussion. Use this when you have an upcoming kaizen, root-cause discussion, defect review, queue review, supplier handoff, release readiness issue, or customer complaint flow and you are tempted to prepare only from dashboards or memory. I will observe [one specific work item] moving through [process or handoff] on [date and time]. I will ask permission, explain that I am studying the process, and capture five fact-only notes: wait, rework, handoff, signal, and workaround. I will not propose a fix during observation. In two days, check whether the observation happened and…
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