KAIZEN-FACILITATION5 MIN READ
Draw out the quiet expert in a fishbone
Facilitate a fishbone discussion so frontline knowledge enters the cause map safely and specifically.
Lina L Packaging operator 1 Invite 2 Clarify 3 Protect Cause map 20 sec The room dynamic The fishbone is filling up, but the people with the closest observations are quiet. Senior voices are turning guesses into branches. If frontline observations stay hidden, the team may test elegant theories instead of real causes. 2x jams per shift 6 fishbone branches
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