Prepare a kaizen session by observing the actual work and separating facts from assumptions.
The move: bring the work into the room without putting workers on trial. Observe the flow A useful gemba walk follows a real item, request, order, ticket, claim, or customer through the process. The facilitator watches what happens from start to finish and records the current condition: queues, handoffs, rework, searching, approvals, unclear standards, and interruptions. Separate fact from interpretation Facts sound like: the analyst opened four tabs, copied the same customer ID twice, waited nine minutes for approval, and asked a teammate which template to use. Interpretations sound like: the analyst is inefficient, the tool is bad, and the…
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