Respond when the line is pulled
Facilitate response to an abnormality by protecting flow, quality, and learning.
Abnormality A validation gap lets incomplete claims move forward. The team can either keep flow moving or stop enough of the flow to protect quality. The response teaches people whether surfacing a defect is valued or punished. Jidoka response Signal -> contain -> learn -> restart with control The facilitator helps the team make defects visible without letting containment become chaos. Ignore Keep processing and clean up later. Quality is protected without turning every issue into a shutdown. Build quality into the process by responding to abnormalities at the point they appear. 1 Signal 2 Contain 3 Restart Name the…
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