Make defects speakable
Create conditions where kaizen participants can report problems, uncertainty, and mistakes without blame.
The move: make truth safer than silence. Safety is not softness Psychological safety does not mean every idea is good or every mistake is excused. It means people can surface data the team needs without being punished for the act of surfacing it. Kaizen still requires standards, evidence, and follow-through. The difference is that accountability is aimed at improving the system, not protecting status. Facilitators shape the first disclosure The first time someone names a defect, the facilitator's response teaches the room what kind of meeting this is. If the response is defensive, sarcastic, or immediately corrective, the rest of…
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