Keep kaizen facilitation phrases ready
Recall practical facilitator phrases for common kaizen moments.
Blame redirect The real issue is that people are not paying attention. Use when the room stops at human error. Arguing that people are trying hard can sound defensive and still miss the process. Your line Let us translate that into a process condition. What makes the right action hard to see or easy to miss? It does not excuse the miss. It moves the room toward a changeable signal, standard, sequence, or check. Gemba language Observation or interpretation? Start with observations; turn interpretations into hypotheses later. Premature solution What do you say when someone proposes a fix before the…
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