Sort possible causes into the fishbone

Sort each possible cause of late replacement orders into the fishbone category where it best belongs. Methods and process Tools and systems Inputs and materials People and capability Measurement and signals Environment and demand Replacement approval rule changes depending on customer tier and is not written in the standard work Carrier portal times out after six minutes and loses the partially entered shipment request Returned item photos arrive blurry, so agents cannot confirm damage without a second customer email New agents know refund rules but have not practiced replacement exceptions for enterprise customers Dashboard counts replacement order creation but does…

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