Turn a queue complaint into a value stream map
Create a lightweight current-state and future-state map for a service process improvement.
Contract approvals average 11.6 days, but Legal review touch time is less than one hour for common requests. Value stream mapping: current state -> wait and touch time -> flow constraint -> future-state test The common trap is mapping departmental opinions instead of following one real request. If the team maps what should happen, it misses the queues, missing information, and informal rework that create customer lead time. Current state Follow one NDA request: Sales submits request -> manager approves -> Legal reviews -> Sales sends redlines -> customer signs. Start with a product family or request type. Do not…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in