Run a Lightweight STATIK Pass
Apply STATIK questions to design a service-oriented Kanban board.
Customer Success asks for 'a kanban board like Engineering's.' Their work includes renewals, escalations, enablement sessions, and executive fire drills. STATIK designs Kanban from the service system: demand, capability, workflow, policies, and feedback loops. Copying a board or ceremony before understanding demand types, customer expectations, workflow states, and current capability. Before Customer Success copied To Do, Doing, Done. After they mapped demand into Renewal, Escalation, Enablement, and QBR Prep, then created intake policies and separate SLEs. Escalations stopped drowning planned renewal work. Step 1 Name the service and customers before naming columns. A Kanban system models a service, not a…
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