Capture Tacit Know-How Before It Walks Out
Learner will turn a fragile expert habit into reusable working knowledge.
A knowledge asset earns trust by reducing reconstruction work. Start from demand The strongest KM work begins with evidence that someone needed the knowledge: repeated questions, failed searches, onboarding friction, incident rework, or decisions that depend on one expert. Demand tells you what deserves capture and what can stay informal. Preserve judgment, not trivia A useful article carries the reason behind the action: constraints, exceptions, signs that the situation has changed, and what not to do. That is the difference between a static page and transferable practice. Keep the loop alive Every reuse is a test. Comments, search misses, duplicates,…
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