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KNOWLEDGE-MANAGEMENT-PRACTICE5 MIN READ

Commit to One Expert Capture

Learner will commit to capturing one expert judgment pattern with a reusable artifact.

Capture one expert decision pattern before the next handoff an expert-only judgment about an exception, escalation, or workaround I will interview [expert] for cues, rejected options, and examples, then publish a decision note in [system]. Include the evidence that this gap is real, the exact place you will publish the update, who will review it, and the date when you will check whether someone reused it. In three days, check whether the artifact was updated and whether one person used or reviewed it. A high-traffic article has comments saying the answer is stale. A new hire asked a question that…

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