Use Five Whys before blaming the crew
Run a Five Whys analysis on a recurring landscaping callback and identify a process-level fix.
The move: ask why until the fix is systemic. Five Whys helps you move past the visible mistake. In field work, the visible mistake is easy to see: dead plants, uneven mulch, missed gate latch, broken sprinkler head, no completion photos. The useful question is why the process allowed the mistake to reach the customer. Start with a tight problem statement "Client unhappy" is too vague. "Three new shrubs failed within 14 days on the west bed of the Maple Street install" is usable. Ask why with evidence Do not guess from the office. Look at photos, job notes, weather,…
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