Respond to a customer request for free extra work with options that protect margin and preserve trust.
Ms. Carter MC Residential client 1 Validate 2 Price 3 Close On-site request 20 sec The moment Ms. Carter points to an empty corner and asks if the crew can add three shrubs before they leave. The crew is on site, so the request feels small. The cost is still real. $410 add-on value 55 min route delay if unpaid
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