Apply PDCA to improve a recurring landscaping closeout process problem.
Clients keep mentioning small debris, scattered tools, and missing closeout photos after install jobs. The owner has already reminded crews twice. PDCA: Plan a small change, Do the test, Check evidence, Act by standardizing or revising The common trap is to issue a stronger reminder and call it management. Reminders fade because they do not change ownership, timing, materials, or feedback. PDCA asks what process change can be tested and measured. Plan Design a small test: one named closeout owner, 7-minute sweep, seven required photos, dump bags staged before departure. A plan should be small enough to run immediately and…
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