LANDSCAPING-BUSINESS5 MIN READ
Correct irrigation damage without a blame spiral
Use SBI feedback to correct a field mistake and set a repair standard.
Rico R Crew member S Situation B Behavior I Impact Field damage 20 sec The moment Rico cut a sprinkler line during edging and the office learned from the client the next morning. The repair is not the only issue. The reporting gap damaged trust. $275 emergency return cost 1 client trust moment
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