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LANDSCAPING-BUSINESS5 MIN READ

Sort requests into scope, change order, warranty, or goodwill

Categorize landscaping customer requests so crews know what is guaranteed, priced, owed, or optional.

Classify each customer request before deciding whether the crew should do it today. Contracted scope Paid change order Warranty correction Goodwill consideration Install the 14 shrubs listed in the signed proposal Apply the quoted 2-inch mulch finish in the front beds Widen the side bed by 18 inches beyond the approved drawing Add two extra ornamental grasses near the mailbox Reset a paver installed yesterday that settled unevenly Replace a dead shrub inside the written plant warranty window Blow leaves from the pool deck outside the work area before photos Move one empty ceramic pot near the entry while cleaning…

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