Use SMART criteria to convert a vague landscaping request into a clear scope statement.
The client asks: "Can you make the front look better before our June 14 party?" The estimator needs a scope that the crew, customer, and office can all understand. SMART scope: Specific, Measurable, Achievable, Relevant, Time-bound The common trap is to translate "make it look better" into a task list without defining done. That leaves the customer free to expect extra pruning, more plants, a different mulch depth, or a second cleanup visit that was never priced. Specific Name the exact work zones and actions: front entry beds, weed removal, edge reset, shrub install, mulch, cleanup photos. Specific language prevents…
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