Commit to a two-day gemba loop
Commit to one concrete gemba-based observation and follow-up action within three days.
Run a two-day gemba improvement loop in a laundromat. Pick one observed floor friction from a real shift: cart clutter, dryer confusion, payment retries, drop-off queue, restroom drift, or unclear machine status. I observed [specific floor friction] at [place/time]. For the next [two or three days], I will test [small change]. I will measure [countable signal] and decide [keep, revise, or remove]. In three days, review whether the count moved and whether the change should become standard work. During the next Saturday morning rush, test one cart-return cue at the folding island and count abandoned carts. During the next evening…
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