Machine-down quick reference

TIDE What does TIDE stand for in a machine-down event? Recall the four moves before you flip. response sequence But this is the only washer I like. Can I use it anyway? A customer wants to use a tagged washer during peak. customer objection Your line I cannot put your clothes into a machine we have tagged as unreliable. I can help you move to the closest open size and note the issue for service. Do not let urgency override the tag. One exception teaches customers the tag is optional and can create another failed load. The line protects the…

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