Commit to one client expectation reset
Commit to a concrete client expectation reset using interests and options.
Prepare and run one client expectation reset on a live law-firm matter where scope, timing, or budget has drifted. Use this when client approvals, new facts, added entities, or internal capacity have changed what can be delivered under the current expectation. Fact: [what changed]. Impact: [what this changes about timing/scope/budget]. Client interest: [what they likely need to protect]. Option 1: [tradeoff]. Option 2: [tradeoff]. My recommendation: [choice and why]. In 2 days, check whether the expectation was reset and whether the client chose a clearer option. A client approval arrived 24 hours late and the promised board summary needs either…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in