Sort symptoms, causes, and countermeasures
Classify process-improvement statements as symptoms, causes, or countermeasures.
Sort each statement into symptom, likely cause, or countermeasure. Symptom Likely cause Countermeasure Pre-bills are averaging six days late this month No partner review cutoff exists before finance closes the invoice batch Set a 48-hour review cutoff and backup approver for invoices above $25,000 Three fixed-fee matters exceeded estimate by more than 30 percent Kickoff notes do not define review depth or sample size Add review-depth fields to the kickoff template and require partner approval before expanding scope Client status updates are being rewritten by partners after associates send them Create a two-example status-update standard and review the first two…
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