Move from control to consult
Select a point on the tell-to-delegate continuum based on risk, expertise, and ownership.
The shifting incident A compliance issue changes shape across the week: contain, diagnose, then build a norm. One participation level will either slow the emergency or weaken the long-term fix. Tannenbaum-Schmidt continuum Authority retained to freedom delegated Choose the point on the continuum based on leader forces, team forces, and situation forces. Bad shortcut Use the same participation level throughout The team experiences style changes as fit, not mood. Move participation as the decision changes shape. 01 Contain 02 Diagnose 03 Normalize Immediate risk Customer data may be exposed. The containment path is known and must happen in 30 minutes.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in