Build a current-state map
Create a simple current-state value stream map with queues, touch time, and rework.
Onboarding takes two weeks and each function only sees its own step. Current-state mapping: actual request-to-delivery flow, queues, touch time, information, and rework. Drawing the official SOP and calling it a map. The SOP hides the real waiting and exception loops. Select family Choose one product family: SMB onboarding requests from the last 30 days. Mapping everything creates fog. A family keeps demand, steps, and variation comparable. Trace actual items Follow five completed requests and record elapsed wait, touch time, rework, and handoff owner. Recent real items reveal the system better than memory. Mark information flow Add who tells whom…
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