Coach with five whys
Ask five-whys questions that move from symptom to process cause.
Jordan J Operations lead 1 Symptom 2 Cause 3 Countermeasure Conversation A dashboard shows 22 late shipments. The operations lead says, “Warehouse missed it again.” You have 10 minutes before the daily standup ends. The wording determines whether lean feels like blame or shared problem-solving. real process facts first Framework Coach with five whys Five Whys is a questioning process for peeling away symptoms and reaching root cause. Used well, it is not literally five rapid “why” questions aimed at a person. It is a disciplined move from event to condition: what happened, why did that condition exist, what allowed…
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