Commit to a gemba observation

Commit to a short gemba observation that records facts without prescribing fixes. A director joins a backlog meeting and offers five fixes in ten minutes. The team nods, but the same blockers return next week. I will observe [specific work item/process] on [date] for [30-45 minutes]. I will record facts only: trigger, steps, waits, handoffs, rework, tools used, and questions asked. I will ask the worker what makes good work hard before proposing any countermeasure. In 3 days, review whether the experiment happened and what changed in lead time, defects, or visible work. Watch one customer ticket move from intake…

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