Lean quick deck for service work
Recall core lean moves for service and knowledge work.
What is “inventory” in knowledge work? Work that has started but has not delivered customer value. Examples include queued tickets, drafts waiting approval, unresolved decisions, and partially completed handoffs. Flow vs. utilization: which should win when customers wait? Use utilization as a capacity signal, not the main customer-value metric. “Lean is just cost cutting.” A stakeholder hears lean and expects layoffs. Your line The first lean question is what problem the customer needs solved and what makes good work hard for people doing it. Do not defend lean with abstract philosophy. It anchors lean in customer value and respect for…
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