Make standard work collaborative
Use language that frames standard work as a baseline for improvement.
Elena E Senior nurse 1 Respect 2 Quality 3 Improve Conversation A senior nurse says, “I have done discharge calls for 12 years. I do not need a script.” The clinic still has 18% missing follow-up instructions. The wording determines whether lean feels like blame or shared problem-solving. real process facts first Framework Make standard work collaborative Standard work can sound insulting when people hear it as control. In lean, the standard is the current best-known method created with the people doing the work. It protects quality, reduces variation, trains newcomers, and creates a baseline for kaizen. The mechanism is…
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