Say no to fake efficiency
Use lean value-stream language to redirect local efficiency toward customer flow.
Alicia A QA manager 1 Acknowledge 2 Reframe 3 Experiment Conversation In a planning meeting, the QA manager celebrates 98% utilization. Product points out that releases are still 17 days late. The wording determines whether lean feels like blame or shared problem-solving. real process facts first Framework Say no to fake efficiency Local utilization can conflict with flow. Lean asks whether work moves smoothly to the customer with quality, not whether every specialist is always busy. The mechanism is queue math: when a shared resource is kept near full utilization, queues grow and lead time becomes unpredictable. A good conversation…
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