Control Plan or Victory Lap?
Choose the path that makes an improvement stick after the pilot.
Live process call A pilot cut refund rework from 18% to 7% for two weeks. The sponsor asks for a celebration post, but no one owns the weekly measure yet. Each choice changes whether the team learns from the process or only reacts to the latest noise. Decision path Control Plan or Victory Lap? Use the framework to choose the next move before touching the solution. Shortcut Assume the cause and fix locally A change the process can hold Sequence matters: define before measuring, measure before diagnosing, diagnose before improving, and control before declaring victory. Frame Step 1 What is…
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