Use andon without drama
Apply andon thinking to make abnormalities visible and trigger timely help.
The moment A billing analyst notices failed payments rising but keeps processing because raising the issue will “slow everyone down.” By noon, 80 accounts are affected. The next choice either reveals the system or hides the problem. Lean principle Use andon without drama Andon is a visual management tool that signals abnormalities and needed action. The lean mechanism is response time. A visible signal lets the right support arrive while the problem is small; silence lets defects travel. Andon also separates the signal from blame. The question becomes: what abnormality occurred, what help is needed, and what condition lets normal…
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